These terms apply to your use of this website and summarise how Relay Admin works. Relay Admin is a service of Relay Labs Limited, a private company registered in Ireland (CRO 807438), with its registered office at 35 Lower Sherrard Street, Dublin 1, D01 T6N7.
Part 1: Using this website
Information only
This website describes our services. It does not form an offer, and its content may change without notice. Nothing on this site is medical, legal or financial advice.
Enquiries
Please do not send patient information or other sensitive personal data through this website or in an initial enquiry. Our Privacy Notice explains how we handle the details you do send.
Intellectual property
The text, design and branding on this site belong to Relay Labs Limited. You may view and share links to this site, but you may not copy or reuse its content for commercial purposes without our permission.
Liability
We take care to keep this site accurate and available, but we do not guarantee either. To the extent the law allows, we are not liable for any loss arising from use of, or reliance on, this website. Nothing in these terms limits liability that cannot be limited under Irish law.
Links
Links to other websites are provided for convenience. We are not responsible for their content.
Part 2: How our services work
Each client engagement is governed by a written service agreement and a data processing agreement (DPA), signed before work begins. The points below summarise how Relay Admin works. If anything here differs from your signed agreement, the agreement applies.
Rates
- Medical secretary: €30 per hour.
- Clinic & theatre scheduling: €35 per hour.
- Inbox & diary: €25 per hour.
- All rates exclude VAT where applicable.
Minimum booking
The minimum booking is 10 hours per week. Hours can be split across services.
Working hours
Standard hours are Monday to Friday, 9am to 5pm (Irish time). Other times can be arranged on request, subject to availability. Hours worked on Saturday or Sunday are charged at 20% above the standard hourly rate.
Remote service
All services are delivered remotely. We do not provide on-site cover.
Invoicing
We invoice monthly for the hours worked, itemised by service. Payment terms, notice periods and changes to agreed hours are set out in your service agreement.
Data protection
Where we handle patient information on your behalf, we act as your data processor and work in compliance with the DPA we sign with you. We access your systems only as agreed in writing.
Governing law
These terms are governed by the laws of Ireland, and the Irish courts have exclusive jurisdiction over any dispute arising from them.
Contact
Questions about these terms: info@relaylabs.ie or +353 89 942 5551.